Shipping policy
Free tracked delivery on every order Every ORIVRA order ships free, with tracking. There's no minimum spend and nothing extra to pay us for delivery.
Where we deliver United Kingdom · all 27 European Union countries · Norway · Switzerland · Türkiye · Australia. If your country isn't listed, email and we'll tell you honestly whether it's coming.
How long it takes Most orders arrive within 8–13 days of ordering. These are typical times, and customs checks or carrier delays can add time — but we'll always deliver within 30 days of your order. If we don't, you can cancel and we'll refund you in full.
Where your order ships from Orders are packed and shipped by our fulfilment partner and may be sent from outside the UK.
Tracking When your order is dispatched we'll email you a shipping confirmation with a link to track it — no account needed. Tracking can take a day or two to show the first scan, and can go quiet for a few days while a parcel moves between carriers. That's usually normal.
When your order counts as delivered Your order is our responsibility until it's delivered to you, meaning handed to you or someone you've asked to receive it, or left in a safe place or with a neighbour you chose. If tracking says "delivered" but your parcel didn't reach you in one of those ways, email us as soon as you can and we'll resend it or refund you — with or without shipping protection.
If your order is late or lost If your order hasn't arrived 13 days after you ordered, email with your order number. We'll chase the carrier, and if your parcel is lost we'll resend it or refund you in full — your choice.
If it arrives damaged Email us with your order number (and a photo if you can) and we'll send a replacement or refund you in full — your choice.
Optional shipping protection (£2.99 in the UK) You can choose to add shipping protection in your cart; it's never added automatically. It covers theft after your parcel has been delivered — that is, after it's been left in a safe place or with a neighbour you chose. If that happens, tell us within 14 days of the delivery date and we'll send you a free replacement. You don't need shipping protection for anything that happens before delivery: if your parcel is lost, damaged, sent to the wrong address, or marked as delivered but never reached you or a place you chose, that's always our responsibility.
Customs and import charges If your order is delivered outside the UK, your country may charge import duty, VAT or GST, and the carrier may add a handling fee, when your parcel arrives. These are set locally, aren't included in our price, and are paid by you.
Questions Email and a person will read it and get back to you.