Terms of service
1. About us orivra.co.uk is run by [LEGAL NAME], trading as ORIVRA, of [STREET ADDRESS], London SE22 8DL, United Kingdom. [If a limited company: a company registered in England and Wales, company number [NUMBER], registered office [ADDRESS].] [If VAT-registered: VAT number [NUMBER].] You can contact us at . These terms apply when you use our website or buy from us, together with our Refund policy, Shipping policy and Privacy policy.
2. Our products Nighttime Magnesium Cream is a cosmetic body cream for external use only. It isn't a medicine and isn't intended to diagnose, treat or prevent any condition. If you have allergies, check the ingredients on our product page (they're also on the jar) before you buy. Patch test a small area first if you have sensitive skin, and stop using it if irritation occurs. Avoid contact with eyes and keep out of reach of children. Product photos are illustrative, and colours can look different on different screens.
3. Placing an order To order, add items to your cart and go to checkout. You can check and correct your order and details before you click to pay. Our contract is in English only. When you place an order, we'll email you to confirm we've received it. The contract between us is formed when we email you to say your order is on the way. If we can't accept your order (for example, because it's out of stock or there's an obvious pricing error), we'll tell you before dispatch and refund you in full. Your order emails set out what you ordered, and if you have an account you can see your orders there. We don't keep a copy of these terms for each order, so please save or print them.
4. Prices and payment Prices are shown in pounds sterling, or in your local currency if you shop with us from outside the UK. You pay in the currency shown at checkout. The price shown at checkout is the total you pay us, and delivery is free. If your order is delivered outside the UK, your country may charge import duty, tax or a carrier handling fee when it arrives (see "Customs and import charges" in our Shipping policy). Payment is taken when you place your order. Bundle prices (Buy 2: 10% off, Buy 3 or more: 20% off) are applied automatically in the cart. Discount codes can't be combined with bundle prices. If there's an obvious pricing error, we'll tell you before dispatch, and you can go ahead at the correct price or cancel for a full refund.
5. Optional shipping protection You can choose to add shipping protection (£2.99 in the UK) in your cart; it's never added automatically. What it covers is set out in our Shipping policy. It doesn't replace or reduce your legal rights: your order is always our responsibility until it's delivered to you.
6. Delivery Delivery details and estimated times are in our Shipping policy. Your order is our responsibility until it's delivered to you, meaning handed to you or someone you've asked to receive it, or left in a safe place or with a neighbour you chose. It becomes yours once it's delivered and paid for.
7. Changing your mind You have a 90-day money-back guarantee, as well as your legal right to cancel within 14 days of receiving your order. Details are in our Refund policy.
8. If something's wrong We're under a legal duty to supply products that are as described, of satisfactory quality and fit for purpose. If something's wrong, email us and we'll put it right. This summary doesn't affect your rights under the Consumer Rights Act 2015. For detailed advice, visit Citizens Advice.
9. Our responsibility to you If we break these terms or fail to use reasonable care and skill, we're responsible for loss or damage you suffer that is a foreseeable result of that. We don't exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breaching your legal rights in relation to the products. Our products are for domestic and private use, so we aren't responsible for business losses.
10. Events outside our control We're not responsible for delays caused by events outside our reasonable control, such as carrier strikes or severe weather. If one affects your order, we'll tell you, and if the delay is significant you can cancel for a full refund.
11. Using our website Please use our website lawfully. Don't copy, scrape or reuse our content, images or branding without our written permission, or try to interfere with how the site works. The content, images and branding on this site belong to us or our licensors.
12. Reviews and feedback If you send us feedback or a review, you allow us to use it to run and promote our business. Please make sure anything you send is honest, your own, and isn't unlawful or offensive.
13. Relationship with Shopify ORIVRA is powered by Shopify, which provides our website and checkout. When you buy from us, your contract is with ORIVRA, not Shopify.
14. Your personal information We use your personal information as set out in our Privacy policy.
15. Changes to these terms We may update these terms from time to time. The terms that apply to your order are the ones shown on our website when you placed it.
16. Law and disputes These terms are governed by the law of England and Wales. If you live outside the UK, you also keep the protection of the mandatory consumer laws of the country where you live, and nothing in these terms takes that away. You can bring legal proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts there. If you live elsewhere, you may also be able to bring proceedings in your local courts. If you have a problem, please email us first at — we'll do our best to sort it out.